Your Opportunity
Be the first line of clarity for our users. You’ll resolve tickets fast, educate users, and turn repeating issues into docs and product improvements.

What You’ll Be Doing

• Triage and resolve product questions via chat/email.

• Reproduce bugs, escalate with clean logs and steps.

• Maintain a living knowledge base and macros.

• Spot trends; propose product/dx fixes.

What You Have

• 1–3 years in SaaS support; excellent written English.

• Systems thinker who documents first, guesses never.

• Calm under pressure; empathetic and concise.

Nice to Haves

• Basic HTML/CSS console skills, ticket automation, help-center tooling.

Benefits
Competitive salary, remote, mentorship, growth into CSM or QA.

6) Virtual Assistant (Operations)

Your Opportunity
Keep the machine running. You’ll support scheduling, data hygiene, light QA, and coordination so teams ship more, faster.

What You’ll Be Doing

• Update sheets/CRMs, maintain content calendars, upload assets.

• Run checklists for QA and publish readiness.

• Prep reports and clip highlights from dashboards.

• Coordinate handoffs between Editors, Success, and Clients.

What You Have

• Rock-solid organization and communication.

• Comfortable in Google Workspace, spreadsheets, task tools.

• Reliable internet, confidentiality, and speed.

Nice to Haves

• Basic editing (CapCut/Canva), prompt basics, Airtable/Notion.

Benefits
Hourly/retainer + performance bonuses, remote, clear SOPs and training.